Return & Refund Policy

Last updated: October 20, 2026

At Winterbags, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in its original condition.
• Free from damage caused after delivery.
• Returned with its original packaging, where reasonably possible.
• Accompanied by proof of purchase or an order number.

How to Request a Return

Please contact us through our Contact page before sending anything back, with your order number and the item you want to return. Items sent back without contacting us first cannot be accepted.

We will provide return instructions and the applicable return address after reviewing your request.

Return Shipping

For voluntary returns, you are responsible for the cost of return shipping unless applicable law requires otherwise. If your item arrived damaged, defective or incorrect, please see the section below.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

If you would like a different design, for example Christmas Tree instead of Red Reindeer, please contact us within the 30-day return window. Exchanges depend on availability, and we cannot guarantee that a design will be in stock. If a direct exchange is not possible, you can return the original item under this policy and place a new order for the design you prefer.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or is not what you ordered, please contact us promptly, preferably within 7 days of delivery, with:

• Your order number.
• Photos of the item and, if possible, the packaging.
• A short description of the problem.

Once we review your report, we will offer an appropriate replacement or refund. Reporting within 7 days helps us resolve the issue quickly; it does not limit any rights you may have under applicable law.

Cancellations

You may request cancellation before your order has been processed or fulfilled. Once an order has shipped, it can no longer be canceled, but you may request a return under this policy.

Your Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions

If you have any questions about returns, refunds or exchanges, please reach us through our Contact page.